MISSION & VISION

• Mission    :    instilling smart operation, creating success stories.
• Vision     :    to be SMEs success stories architect.

EXPOSURE

• Involved in Oil & Gas, Training, Engineering, Wholesale, Manufacturing and F&B industries.

SERVICES

• A service provider helping SMEs in digital transformation processes.  
• Delivered by a dedicated team consist of  odoo technical (10+ years), business analyst (15+ years), quality consultant (20+ years) and customer support (8+ years)

How do you ensure consistent product quality?

That's a great question. Consistent quality is our top priority, and we've structured our entire operation around it. While we have a rigorous process, our key differentiator is that we have a dedicated Quality Consultant as a core part of our team.

This means you have an expert whose primary role is to be an independent advocate for quality. They are involved from the very beginning:

• During planning, they'll work with you to define precise, measurable quality goals for your project.
• During development, they continuously audit our work against those goals, reviewing processes and test results to catch issues proactively.
• Before launch, they oversee the final testing phase and will be your direct partner during your User Acceptance Testing, ensuring you have all the support you need to validate the product.

So, you can be confident that there is a single, experienced point of accountability focused entirely on ensuring the final deliverable is not just functional, but robust, secure, and perfectly aligned with your vision. It’s our commitment to moving beyond just checking boxes and truly guaranteeing excellence.

Can you maintain delivery schedules under challenging circumstances?

Yes, we are confident in our ability to maintain schedules, precisely because we have a structured approach to handling the challenges that inevitably occur.

Our strategy is twofold: proactive prevention and transparent management.

• First, we build resilience into our plans from the start. We use realistic estimations, identify potential risks early, and our agile sprint model allows us to adapt quickly without stopping the entire project.
• Second, and most importantly, when a challenge does arise, our process is built around transparency and collaboration. We would immediately notify you, present a clear assessment of the impact on the timeline, and propose a set of solutions. This is where our Quality Consultant is invaluable, helping us evaluate the options to ensure we don't compromise the product's quality in the name of speed.

We would then work with you to decide the best path forward, whether that's re-sequencing features, applying additional resources, or, as a last resort, responsibly adjusting the timeline with full visibility.

In short, you can trust us not to be surprised by challenges, but to be prepared for them. Our commitment is to navigate them with you, keeping you informed and involved every step of the way.

What are your response times for support or issue resolution, and are you satisfied with these?

Our support is built on a tiered system to ensure critical issues get immediate attention while all requests are handled transparently. Here’s our commitment:

• For a critical Priority 1 issue (like a site outage), we commit to acknowledging it within 30 minutes and providing continuous updates.
• For a major Priority 2 bug, we target an initial response within 3 business hours.
• For minor Priority 3 issues, we commit to a response within 1 business day.

What makes this effective is our team structure. Your query goes to our Customer Support specialist for immediate triage. They engage our Business Analyst for clarity, our Developers for a swift fix, and finally, our Quality Consultant to verify the solution before it's deployed. This end-to-end process ensures we don't just patch problems; we resolve them properly.

Are we satisfied? Yes, because this system balances speed with quality. We track our performance rigorously and are committed to continuously improving. You can have confidence that you have a dedicated, multi-skilled team ready to support your business.

How does your pricing structure work, and are there any hidden costs?

Thank you for asking. Our pricing philosophy is built on two principles: transparency and flexibility. We believe you should never be surprised by an invoice. Our goal is to structure deals that align with your business size, cash flow, and growth stage, so you only pay for what you need, and you understand every part of it.

• For Startups: The "Pay Once, Use Forever" & Reloadable Points
• For Small & Medium Businesses (SMEs): The Project-Based Package
  

You asked about hidden costs, which is a critical question. We proactively eliminate them in three ways:

1. Detailed Scoping: We invest time upfront to define the project scope meticulously. Any potential ambiguity is discussed and clarified before a contract is signed.

2. Education: As mentioned, we educate you on variable costs like cloud infrastructure and backups. These aren't hidden; they are explained as part of your operational expenses, and we help you choose the right plan.

3. Change Management: If you request additional features outside the agreed scope, we present a formal change request with a clear cost and timeline impact for your approval before we do the work. No work begins without your sign-off.

In short, our pricing is designed to be a fair partnership. We are committed to ensuring you understand the value you're receiving and the costs associated with it. Our aim is to build a long-term relationship based on trust, and that starts with clear, honest pricing.

How long has your company been in business, and what is your experience with companies like ours?

That's a great question. While our current company entity was formally established since 2008, the real story is the collective experience of our core team, which totals over 50 years of combined industry experience. We deliberately built this company by bringing together senior experts who have been working together for years.

Let me break down what this means for you:

• Our Developers (10+ years): They have deep, hands-on experience with the technologies relevant to your project. They've seen technology trends come and go and know how to build solutions that are both modern and sustainable.

• Our Business Analyst (15+ years): This isn't just about gathering requirements. With 15+ years of experience, they excel at understanding the 'why' behind your business goals. They can anticipate challenges and opportunities you might not have considered, ensuring we build a solution that truly drives growth.

• Our Quality Consultant (20+ years): This is our secret weapon. With two decades of experience, they've seen every kind of project risk. They bring a level of foresight and quality assurance that is rare, ensuring the product we deliver is not just functional but robust and scalable.

• Our Customer Support (8+ years): You get a support specialist who understands complex systems and can provide insightful help, not just basic troubleshooting.

So, when you ask about our experience with companies like yours, it's not about the number of years our company has been branded a certain way. It's about the fact that our individual team members have a proven track record of successfully delivering projects for businesses in your sector and of your size. 

We understand the specific challenges you face, such as rapid scaling, integration with legacy systems, competition with larger enterprises.

In short, you're not hiring a 'young company.' You're hiring a team of battle-tested veterans who have come together to offer a more focused, senior-level service. Our combined decades of experience mean we can anticipate problems, provide strategic advice, and deliver a high-quality product efficiently. We've already made the mistakes and learned the lessons elsewhere, so your project benefits from that deep well of knowledge from day one.

"We're afraid of cost overruns and hidden fees."

Transparency Pricing : our tailored pricing (Pay Once, Use Forever; fixed-price packages) and education on costs (cloud, backups) intended to give you budget certainty.

"We're afraid of project failure or low quality."

The Veteran Team & Process: The collective 50+ years of experience and the unique role of the Quality Consultant act as an insurance policy. We don't just build; we guarantee a quality, stable product.

"We need to move fast but don't know what we don't know."

Strategic Partnership, Not Just Execution: Our senior Business Analyst and developers act as strategic advisors. They help you make informed decisions, preventing costly mistakes and ensuring the product aligns with business goals.

"We need reliable support after launch."

Dedicated, Expert-Led Support: Our customer support isn't a call center; it's backed by the same expert team that built the product. This ensures fast, knowledgeable resolution, not just a temporary patch.

We provide budget-conscious yet ambitious startups and SMBs with the senior-level expertise and rigorous processes typically reserved for large enterprises. We eliminate the risk of project failure and hidden costs through our unique team structure—featuring a dedicated Quality Consultant—and our transparent, flexible pricing models. Essentially, we act as your trusted, in-house technology partner, ensuring you build a high-quality product that scales with your growth.